How to Bounce Back an Order?

What is order Bounce Back Feature?

Mohamed avatar
Written by Mohamed
Updated over a week ago

When you receive a sales order from Medical Rep, Quantum enables you to respond with several actions:


-Bounce Back

-Split Order

-Cancel Order

Bounce Back

Bounce Back is an option that allows you to edit the order ( quantity/ bonus) and send it back to the rep.

How to Bounce Back an Order?

STEP 1: Sign in to QUANTUM and tap on ORDERS Icon.
You will view a list of all the sales requests.

STEP 2: Click on the representative that you wish to view and respond to his requests.

You will be taken to ORDER DETAILS.
Here you will be able to view the rep's requests and respond to them.

STEP 3: Respond

As a District Manager, you can respond with two actions :

1- Approve 2- More Actions

Click on More Actions :

If you click on MORE ACTIONS, you will see two options: Bounce Back & Split

Select Bounce Back :

By selecting this option, you will edit the order ( quantity/ bonus) and send it back to

the rep.

After you insert the new quantity/ new bonus and notes, submit your request.

You will receive a confirmation message to confirm your action.

Once you confirm your action, the Bounce Back request will be sent to the rep for approval.

Please contact REVO support team for more information.

Did this answer your question?